The return on investment in a Business Analytics solution is greatly enhanced by having the right people and processes in place to technically maintain, functionally enhance and efficiently operate the Business Analytics deployment.
Those in charge of solution support often face competing priorities in responding to evolving business needs and simply keeping the lights on. The consequence may be a Business Analytics investment that does not deliver to its potential or worse, gradually loses its business relevance and value.
Our comprehensive, outcome-driven support services maximise your upfront investment by ensuring fast issue resolution, continuous solution improvement, relevant user training and best practice housekeeping.
Our local helpdesk services provide the framework for support (call management, service levels, vendor liaison, and account management) whereas our application support services are about the delivery of wide-ranging services including the resolution of application-related issues, the design, development, testing and deployment of enhancements, training development and delivery as well as technical support services such as ongoing system maintenance, application administration, monitoring, patches and release cycle management.
Whether you seek to complement your internal team or wish to outsource the entire solution support function, we have the capability, capacity and experience to guide you through this transition. The on-boarding process is short & sharp and, if appropriate, includes a critical review to establish a baseline as well as an initial program of works to address your most pressing challenges.
Contact our Support Team right now via 1300 886 168 or firstname.lastname@example.org.