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SUPPORT

The return on investment in a Business Analytics solution is greatly enhanced by having the right people and processes in place to technically maintain, functionally enhance and efficiently operate the Business Analytics deployment.

Those in charge of solution support often face competing priorities in responding to evolving business needs and simply keeping the lights on. The consequence may be a Business Analytics investment that does not deliver to its potential or worse, gradually loses its business relevance and value.

Our comprehensive, outcome-driven support services maximise your upfront investment by ensuring fast issue resolution, continuous solution improvement, relevant user training and best practice housekeeping.

Our local helpdesk services provide the framework for support (call management, service levels, vendor liaison, and account management) whereas our application support services are about the delivery of wide-ranging services including the resolution of application-related issues, the design, development, testing and deployment of enhancements, training development and delivery as well as technical support services such as ongoing system maintenance, application administration, monitoring, patches and release cycle management.

Whether you seek to complement your internal team or wish to outsource the entire solution support function, we have the capability, capacity and experience to guide you through this transition. The on-boarding process is short & sharp and, if appropriate, includes a critical review to establish a baseline as well as an initial program of works to address your most pressing challenges.

For more detailed information on our Support Services, please check out our Support Service Summary

Contact our Support Team right now via 1300 850 032 or info@taysols.com.au.

REQUEST A QUOTE TODAY:

  • Taysols is an Oracle partner with experience, capability and shared vision for excellence. They well and truly lived up to their "do it with you, not to you" slogan, which was instrumental in the project's success.

    Stephen Harman

    Controller - Financial Reporting

  • In Taysols we have an exceptional and trustworthy partner, who supported us 100% along the way. Never too tired to go the extra mile and push the project forward, so that we were up in running in less than five months. Having our solution hosted by Taysols is definitely a big benefit as well, as we can rely on their highly specialised team and their very secure Australian based Tier III data centres.

    Kristine Freedman

    Commercial Manager and Global Systems Project Leader

  • The wealth of knowledge and expertise brought in by Taysols helped in mitigating the risks associated with our HFM implementation project and also contributed to a better change management process. Having hands-on consultants with the drive and ‘can do’ attitude meant we could approach this project with utmost confidence in achieving the desired outcome.

    Thai Tao

    Financial Controller

  • I have worked with Taysols in many scenarios, across many years, and one of the key aspects of their customer engagements that clients find refreshing is the high degree of integrity and credibility that they bring to the table, with an ability to engage at all levels of an organisation. They understand the businesses and technologies they deal with to a degree that even their business partners struggle to emulate, and are extraordinarily results-driven; projects are always on time and budget. Their team camaraderie is outstanding, and this is palpable to their clients and business partners.

    Mark Fazackerley

    Vice President, Australia and NZ

  • Taysols is recognised as a leading Australian business analytics practice and as such brings all the experience and expertise to the table we seek in an Adaptive Insights partner.

    Fintan Diviney

    Area Vice President, Australia & New Zealand

  • Taysols was a great choice! Their team worked closely with ours and delivered a solution that has and will continue to provide significant benefits for Seven West Media.
    They worked hard and smart and delivered the goods within budget. Who could ask for more.

    Avegail Pitman

    Financial Control and Reporting Manager

  • Top shelf people who will get the job done.

    Craig Ellis

    Manager, Finance Systems

  • Compared to other technology initiatives with which I have been involved, I was very impressed with Taysols’ willingness to meet issues head on and manage flexibly to ensure our project was successfully delivered.

    Chris Hare

    GM Planning, Rewards & Sourcing

  • In Taysols we found a partner with considerable performance management credentials and a pragmatic approach to overcoming our budgeting & reporting challenges.

    Richard Eke

    National Manager - Information Services

  • Extensive experience and knowledge combined with a strong drive to assist the customer achieve best of class solutions.

    Stephen Cox

    FP&A Manager

  • We have much gratitude for the hands on, professional services we received from Taysols.

    Thai Tao

    Financial Controller

  • Evidence based workforce metrics are a critical part of quality strategic workforce planning.

    Julie Sloan

    Chief Executive

  • Taysols spent the time to understand what we needed then delivered to time, to budget and in a friendly manner.

    John de Zwart

    Chief Financial Officer

  • We signed the hosting agreement with Taysols on Friday and had the system up and running on Monday.

    Gary Blake

    Vice President, Corporate Operations